REFUNDS
Only 30 days to be eligible for a REFUND and to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@macoffee.co
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@macoffee.co.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@macoffee.co
PURCHASE AGREEMENT
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We, and similar expressions, refer to MACHINES AND CAFFIENDS. You, and similar expression, refer to our proposed customer. The customer is the person or entity whose name and address appears on the order as the purchaser of the products.
Prices offered remain valid for 30 days from date of the proposal.
All prices are in Australia dollars and Machines and Caffiends only accepts payment in Australia dollars. Orders received from non-Australian customers will not be processed.
ORDERS AND SPECIFICATION
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In return for us agreeing to consider your order, you agree that these Terms and Conditions will apply irrespective of the method of payment.
We are not obliged to accept any order from you.
Where we accept an order from you these Terms and Conditions apply and constitute an agreement by you to purchase the products on the order.
You cannot cancel or vary an order without our agreement.
If we notify you in writing that the product ordered is out of stock, then you may cancel the order and obtain a refund of any funds paid.
PAYMENT
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The price of the products will be set out on the order and the invoice and will include GST if applicable. GST may not be payable on consumables classed as foods which are exempt from GST.
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most credit cards (Visa & MasterCard) are accepted as payments.
Payment terms are to be agreed when you sign or otherwise accept the order and will be either on:
Payment prior to delivery.
Terms otherwise agreed between you and us.
If you fail to pay the balance of funds owing when it is due, we may:
Charge you for all reasonable cost, fees and expenses incurred by us in obtaining payment for the product.
Take possession of the products and allows our authorised representative access to your premises to remove the products from those premises.
DELIVERY
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Delivery will be made via a number of partners and the estimated delivery times will be indicated within each specific sale according to the dispatch location. We use the best possible estimated dates given the information we have been provided by our partners, however many factors are outside of our control and we cannot guarantee delivery within this time frame. Individual order status can be tracked in the My Account, My Orders section. We charge shipping and handling for each sale you purchase from unless otherwise stated on the website. Due to the nature of our business, we may consolidate orders where possible from more than one sale. For these orders shipping and handling charges will remain unaltered.
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Dates specified for delivery are estimates and failure to deliver within the time stated will not entitle you to repudiate this agreement in whole or part.
WARRANTY
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We will repair or replace any item sold if there is any manufacturing defect in material or workmanship within 12 months of delivery. We will choose whether to repair or replace.
Consumable products such as coffee beans, coffee pods, sugar, paper cups or any other ancillary products are not subject to warranty claims.
The laws imply various terms and conditions and warranties, which might apply to us supplying goods and services to you. To the extent permissible by law, we exclude all those conditions and warranties. Our liability in relation to goods is limited at our option to the repair or replacement of the goods or the supply of equivalent goods.
We are not subject to and you release us from any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the products. You agree that we are not responsible if the products do not comply with any applicable safety standard or similar regulations and we are not liable for any claim, damage or demand resulting from such non-compliance.
OWNERSHIP
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We remain the owner of the products until you have paid the full price for these products plus any associated charges. If you default in paying any part of the price or associated charge in connection with an order, we may repossess the products supplied under the order. If you re-sell any of the products before becoming the owner, you are acting as our selling agent although only to the absolute minimum extent necessary to protect our ownership.
Risk of damage passes to you at completion of the delivery process will pass to you on delivery unless otherwise specified in the Direct Import Goods Clause.
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We will not be liable to you or be deemed to be in breach of the agreement by reason or any delay in performing, or any failure to perform any of the obligations in relation to the products if the delay or failure was due to any cause beyond our reasonable control.
AUTHORITY TO LEAVE
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By selecting No and clicking Accept on our Signature on Delivery option you authorise the courier to leave the goods unattended at the delivery address and you accept that once the courier has done so, the complete order has been received. Selection of Authority to Leave is deemed by our couriers as a signature from the recipient.
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Machines and Caffiends and couriers associated with the delivery, do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method. You agree to release Machines and Caffiends from and against all claims, demands, liabilities, losses, costs and expenses if Authority to Leave is selected.
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Should the courier be unable to leave the parcel or deem the location to be an unsafe area to leave the parcel or your instruction text is unclear; the courier may leave an attempted delivery card and return the parcel to their depot.
